Your Privacy Matters

Yoshi Crest Homestay values the privacy of every guest and visitor. This Privacy Policy explains how information may be collected, used, stored, and protected when interacting with our website, contacting us directly, or making a reservation with Yoshi Crest Homestay.

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Website Accounts

Visitors may choose to create a Yoshi Crest Homestay account to receive a more personalised website experience.

Creating an account is optional and is not required to browse the website, contact us, or make accommodation reservations.

Registered users may receive access to website features, promotional offers, seasonal discounts, announcements, product launches, nursery updates, stay-related news, and other communications based on their preferences.

Users are responsible for maintaining the confidentiality of their login credentials and should notify us if they believe their account has been accessed without authorisation.

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Information We May Collect

We may collect information that you voluntarily provide when using our website, contacting us directly, or making a reservation, including:

• Name

• Contact Number

• Email Address

• Reservation & Stay Details

• Number of Guests

• Booking Preferences

• WhatsApp & Call Enquiries

• Booking Reference Numbers (where applicable)

• Guest Communication Records

• Information submitted through Contact, Enquiry, or Reservation Forms

Accommodation payments are generally handled at the property or through authorised booking platforms. Accordingly, payment information is not normally collected or stored through this website.

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How We Use Information

Information may be used to:

• Process and manage reservations

• Verify reservation details

• Coordinate guest arrivals

• Respond to enquiries and support requests

• Communicate reservation-related updates

• Improve our website and guest experience

• Comply with applicable legal requirements

When guests contact us through WhatsApp, phone, email, or other communication channels, relevant communication details may be retained to respond to enquiries, manage reservations, provide guest support, and maintain appropriate business records.

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Information Sharing

We do not sell, rent, or trade personal information to third parties.

Information may be shared only when reasonably necessary to:

• Comply with applicable laws or lawful requests from government authorities;

• Provide services requested by the guest, such as transportation or other arrangements;

• Work with service providers that help us operate our website or manage guest requests;

• Verify or manage reservations made through authorised booking platforms where reasonably required; or

• Protect the rights, safety, and security of our guests, property, or business.

We only seek to share information that is reasonably necessary for the relevant purpose.

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Data Security

Reasonable measures are taken to protect information from unauthorised access, disclosure, alteration, or misuse. However, no online platform can guarantee absolute security.

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Cookies & Website Analytics

Our website may use cookies or analytics tools to understand visitor behaviour and improve website performance.

Visitors may choose to disable or manage cookies through their browser settings. Some website features may not function as intended if certain cookies are disabled.

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Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including managing reservations, responding to enquiries, maintaining business records, complying with legal obligations, resolving disputes, or where otherwise required by applicable law.

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Your Choices

Guests may contact us to request access to, correction of, or clarification regarding personal information they have voluntarily provided, subject to applicable legal requirements and reasonable verification of identity.

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Third-Party Booking Platforms & Services

Reservations made through authorised booking platforms, including Booking.com and Agoda, are also subject to the privacy policies of those respective platforms.

Our website may additionally contain links to third-party services such as Booking.com, Agoda, Google Maps, WhatsApp, social media platforms, or other external websites. Yoshi Crest Homestay is not responsible for the privacy practices, content, or security of these third-party services. We encourage visitors to review their respective privacy policies before providing personal information.

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Policy Updates

This Privacy Policy may be updated from time to time without prior notice. Any updates will be published on this page and will become effective from the date of publication.

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Contact

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact Yoshi Crest Homestay using the contact information provided on this website.